Grand Canyon University College of Doctoral Studies, Phoenix, AZ, USA
Special Issue Article
The impact of Nurse Communication on Patient Satisfaction and Organizational Performance HCAHPS Scores in Acute Care Hospitals in Northern California
Author(s): Dr. Charmion Patton
In the acute care environment, patient satisfaction and organizational performance metrics highly influence the hospital’s approach to providing care. This focus on the patients’ perspectives and experiences with nurse communication directly correlates to the score a patient gives on the HCAHPS survey, creating a pressure on the nursing leadership and staff to communicate effectively (Spinelli, 2006). The specific areas of consideration are: Leadership: According to Burns (1978) and Badshah, (2012) leadership is defined as shared process of mobilizing persons with certain motives and values to realize goals independently or mutually held by both leaders and followers. Followers follow leaders because of three situational variables i.e. alignment between the leader’s goals (personal and organizational), values and expectations, valid two-way communication .. View More»
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